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Course Objectives
Lesson 1 – Server Function and Responsibilities
General Job Guidelines and Responsibilities
Menu Knowledge
Server Opening Procedures at the beginning of each shift
Server Closing Procedures at the end of each shift
Lesson 2 – The Guest
The Importance of the Guest
Service and Serving the Public
Building Rapport
Different Types of Guests
Recognizing Non-Verbal Clues from Guests
Lesson 3 – Personal Appearance
Uniform
Grooming
One-Time Payment
$59.99
1 year of access