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Course Objectives

Lesson 4 – Table Introduction

Ordering Procedures

Serving Procedures

Lesson 5 – Quality Control

Quality control is a primary responsibility of every employee serving food and drinks to the customer. You are the last person to come in contact with the food before the customer does.

Things to Look for When Leaving the Kitchen

When A Guest Complains

Problem Solving

Lesson 6 – Up Selling Techniques

Suggestive Selling

Specials & Features of the Day

Coffee & Tea

Desserts

Course Information

Estimated Time: 2 hours

Difficulty: Beginner

Tracks:

Categories: ,

Course Instructors

Pat Troy-Brooks Pat Troy-Brooks Instructor

The Workwise Group, Wilmington, Delaware ~~ Pat is a highly acclaimed workforce strategist, certified business & life coach, motivational speaker, and published author, with over 30 years of empowering people to create the lives they imagine through job readiness training, purposeful living, and life transitioning strategies.

Mary Parker Mary Parker Instructor

Computer Management Corp, Cocoa, Florida ~~ Engaged in the development and delivery of multimedia training, certification programs and LMS management, Mary designs our courses and developed our website. She has been an instructor for a variety of adult learning programs, both on-site and online since 1983.

 

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