Customer Service – Diffusing the Irate Customer
Now that you have mastered the basic techniques of customer service in the course Customer Service – The Basics, it’s time to concentrate on working with the difficult customer.
It is when a customer has an urgent need or a problem that needs to be fixed that you have the opportunity to really show your stuff!
In this course, we will learn about the different types of difficult customers, how to determine their real need and what you can do to turn a difficult customer into your biggest fan!
When you have finished the course, there is a short quiz and when you score 80% or more, you will receive a Certificate of Completion.