Customer Service – Handling Problems with Ease

Now that you have mastered how to diffuse a difficult customer in the course Customer Service – Diffusing the Irate Customer, it’s time to learn how to handle the problems that may arise when working with the public.

Problems come in all flavors – from easy fixes to creative problem solving to problems you just have to make go away.

In this course, we will learn about the different types of problems and how to determine your course of action.

When you have finished the course, there is a short quiz and when you score 80% or more, you will receive a Certificate of Completion.

Course Information

Estimated Time: 1 hour

Difficulty: Beginner

Tracks:

Categories:

Course Instructors

Mary Parker Mary Parker Instructor

Computer Management Corp, Cocoa, Florida ~~ Engaged in the development and delivery of multimedia training, certification programs and LMS management, Mary designs our courses and developed our website. She has been an instructor for a variety of adult learning programs, both on-site and online since 1983.

Bill Herrmann Bill Herrmann Instructional Designer

Silver Quarter Solutions, Asheville, North Carolina ~~ A Veteran-Owned technology firm with over 30 years experience designing multi-media solutions. As an Instructional Designer, Bill has partnered with us to script, design, and produce a variety of our courses and certification programs.

 

One-Time Payment

$39.99
1 year of access
 
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